WEBINAR: Communication - Developing a crisis/issues communication plan

Thursday 4 June 2020, 11:00am

Issues and crises can strike an organisation at short notice and, if not handled swiftly and in an appropriate manner, have the potential to significantly impact reputation and operations.

To proactively manage any potential issues, preparing a crisis/issues communication plan is critical for all businesses.

During this webinar we’ll discuss what a crisis/issues communication plan looks like and the easy steps you can take to develop a plan for your business – including how to identify potential/emerging issues, mapping and prioritising stakeholders, clear steps and roles and responsibilities for your staff when managing an issue, and communication responses, including developing key messages, potential questions and answers, media holding statements, scripts for frontline staff and other useful tools.

We will also cover the fundamentals of communicating during an issue or crisis using Rowland’s proprietary SMART methodology.

Presented by

This webinar is proudly presented by Rowland.